Privacy and cookie policy

Who we are

Red Flame MK is a plumbing and heating company serving Milton Keynes and surrounding areas. For data protection questions, contact us at office@redflamemk.co.uk, call +44 1908 464646, or write to 39 Twiselton Heath, Wolverton, Milton Keynes, Buckinghamshire, MK12 5GE.

Information we collect

When you submit a booking request, we collect the details you provide, which may include your name, telephone number, email address, service required, property address and job notes. Our hosting provider may also process basic technical and security logs when you visit the website.

How we use your information

• To respond to enquiries and arrange plumbing or heating work.
• To provide quotations, services and customer support.
• To maintain business, safety and accounting records.
• To protect the website and prevent misuse or spam.
• To understand website usage through Google Analytics, but only after you consent.

We generally process booking information because it is necessary to respond to your request and take steps before entering into a service contract. We may also process information to meet legal obligations and for legitimate business interests such as security and record keeping. Optional analytics is based on your consent.

Who receives your information

Information may be processed by service providers that help us operate the business, including our website host, booking database provider, email provider and Google Analytics where you have consented. We do not sell your personal information.

How long we keep information

Booking and customer records are kept only for as long as needed to provide services, handle queries and meet legal, tax, insurance and safety obligations. Records that are no longer required are deleted or securely anonymised.

Cookies and Google Analytics

The website stores your cookie preference in your browser so it can remember your choice. This preference is necessary to respect your selection.

If you select “Accept analytics”, Google Analytics may set cookies such as _ga to help us understand visits, traffic sources and how people use the website. Google Analytics remains disabled unless you actively accept it. You can withdraw or change your choice at any time using the Cookie settings button below.

Your data protection rights

Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction, portability or an objection to certain processing. You may withdraw analytics consent at any time.

Contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always be published on this page.